Refund Policy

Scope

This policy describes when a refund can be requested, how requests are assessed, and how approved refunds are returned.

Eligibility

Where the law of your jurisdiction grants a withdrawal or refund right that is wider than this policy, that law prevails.

A refund may be requested when a paid capability was unavailable to you in a way that was caused by ecoma.io and not remedied within a reasonable time, or when an invoice was issued in error.

How to request

Requests are made through the support channel published on the service surface, quoting the invoice or subscription reference and describing the issue. We confirm receipt and respond with the outcome.

Processing refunds

Approved refunds are returned through the original payment method. The time for the amount to appear depends on the payment provider and typically takes several business days.

Where only part of a subscription period is affected, the refund is proportionate to the affected part unless the error was ours, in which case the affected amount is refunded in full.